Why was my domain transfer/order canceled?

If errors occurred during a domain order or transfer, you can view the information regarding the cause directly in the client portal.

• Select the “Products” item in the left menu.
  
• In the “Products” menu, choose the sub-item “Domains”.
  
• Navigate to the “Other options” section and click on “Orders”.
  

• If you have activated the expert view for your account, alternatively click on “Other options” in the domain summary at step three, then select “Orders” from the menu.
  

• You will now see a list of orders for the domains in your client account. Click on “Show details” under the order you want to check.
  

• Navigate to the “Error” section and check the error code. In this example, the entered AuthInfo code was incorrect, which is why the transfer was canceled.
  

In case of uncertainty regarding the error message, please contact hosting.fr support at support@hosting.fr for advice on the next steps.

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