I received a reminder even though I have already paid.
In principle, you only receive reminders when an unpaid invoice amount is due and a payment has not yet been recorded on our side. The reasons can be varied.
Extended processing times due to weekends or holidays should always be taken into account when making payments. Additionally, if a different purpose than the one on the invoice is used during the transfer, this can lead to difficulties in allocating the transaction.
Transfers that group multiple invoices generally cannot be automatically allocated, which can lead to accounting errors. For invoices belonging to different client accounts, you should never make a collective transfer. For accounting reasons, it is not possible to distribute the transfer amount across different client accounts.
Payments via PayPal can only be made through the hosting.fr client portal. Do not provide payments to any of the known hosting.fr email addresses. These cannot be recorded by us. PayPal refunds such instructions after a certain time.
We are happy to check your individual case. To do this, please contact hosting.fr’s accounting department at accounting@hosting.fr for advice on the next steps.