What payment methods can I use?
You can choose from different payment methods at hosting.fr. You basically have the choice between “Advance Payment/Credit” or “SEPA Direct Debit”. Companies and administrations also have the option to pay by bank transfer.
Credit/Advance Payment
This is the standard payment method for new customer accounts. With the “Advance Payment” method, you regularly top up a credit before product renewals via the hosting.fr client portal. You can top up your credit as follows:
- Choose the “Billing” item in the menu on the left.
- Select the “Payment Options” sub-item in the “Billing” menu.
- Navigate to the “Top up credit” section. Here, select the amount you want to top up by advance payment from the drop-down menu. (The minimum is 10 euros.)
If you only want to top up the amount corresponding to the new expected invoice amount, please select the “Custom Amount” option.
- After selecting the amount, indicate how the payment should be made. The available options are: PayPal, credit card, Google Pay, or bank transfer.
Please note: For a bank transfer, allow at least two banking business days before the payment can be recorded with us. For time-sensitive operations, you should therefore choose one of the other payment options that are recorded directly in your client account. - After selecting the payment method, choose “Pay now”.
When choosing to pay by PayPal or Google Pay, you will be redirected to another page to authorize the payment via the PayPal interface. For a credit card payment, you can directly enter your card details and confirm the payment in the interface. Please note that no “standing order” for regular debits is possible with the two payment methods.
If you choose the “Bank Transfer” payment method, you will see at this stage the bank details to use as well as the payment reference. It is imperative that you use it so that we can allocate your payment to the correct client account.
If you use banking software on your smartphone that supports payment codes, you can also simply scan the displayed QR code with your app. The transfer will then be carried out easily with the correct data.
On Invoice
Paying an invoice via PayPal, Google Pay, or credit card is fundamentally only possible via the hosting.fr client portal. Please never send manual PayPal payments to any of the known hosting.fr email addresses. These cannot be recorded by us. PayPal will automatically refund such instructions after a certain time.
To pay a due invoice in the client interface, log in to https://secure.hosting.fr and make the payment as follows:
- Choose the “Billing” item in the menu on the left.
- Select the “Payment Options” sub-item in the “Billing” menu.
- Under the invoice you want to settle, now choose “Show details”.
- If you want to settle a single invoice, choose here if you want to pay by PayPal, Google Pay, or credit card.
- If you have multiple open invoices and want to group them into a single payment, you have the option to select these invoices via checkboxes in the payment process.
- After making all the settings, choose “Pay now”. When paying by PayPal or Google Pay, you will be redirected to an external page to authorize the payment. For credit card payment, you can directly enter your card information and confirm the payment in the interface.
Please note: If a SEPA direct debit mandate is already registered for your client account, you also have the option to manually settle invoices in advance, but this does not cancel the planned direct debit process. The direct debit will take place anyway.
A recurring automatic debit of new/future invoices via your PayPal account or credit card is not possible. Open invoices must be actively settled by you each time.
If you want to settle the invoice amount by bank transfer, you will find the necessary details at the bottom right of each of your hosting.fr invoices. Please make sure to always use the reference indicated in the invoice, so that the payment can be correctly allocated.
SEPA Direct Debit
You can also use SEPA direct debit to ease your burden. You register your bank details in the client portal as follows:
- Choose the “Billing” item in the menu on the left.
- Select the “Payment Options” sub-item in the “Billing” menu.
- Navigate to the “Payment Method” sub-item and select “Edit”.
- Choose the “SEPA Direct Debit” option and enter your bank details.
- If necessary, you may need to enter your date of birth at this stage. If you have already accepted the order processing contract with us in advance, it is no longer necessary to enter your date of birth at this stage.
Please enter your bank details only once and wait for them to be displayed correctly in the interface after entry. Synchronization of your data can take up to half an hour. Only after your bank details are correctly displayed in your payment options should you create new hosting.fr products.
Please also note that a new bank detail is only valid for future invoices. Invoices already issued or amounts due, such as reminder fees, cannot be subsequently withdrawn from the new bank account due to system technology. Therefore, change your bank details as soon as possible to avoid possible return fees from your bank.
Voucher Code
You can redeem a hosting.fr voucher code directly via the client interface:
- Choose the “Billing” item in the menu on the left.
- Select the “Payment Options” sub-item in the “Billing” menu.
- Navigate to the “Redeem a voucher” sub-item and enter the voucher code in the provided fields.
- Choose “Redeem”. The voucher amount will then be credited to your client account.
