How to change my payment method or bank details?
You can change your payment method at any time in the hosting.fr client portal under https://secure.hosting.fr.
- Select the “Billing” option in the menu on the left.
- In the “Billing” menu, choose the “Payment Options” submenu.
- Access the “Payment Method” submenu and choose “Edit”.
- Here, you will have the option to choose between the “PayPal/Credit Card” and “SEPA Direct Debit” payment methods, and possibly enter your bank details.
- You may need to enter your date of birth at this stage. If you have already accepted the data processing contract with us, entering the date of birth is no longer necessary.
If you have already registered a SEPA direct debit mandate, you can choose between an already registered account or a completely new one.
Please check the bank details you have entered, as the direct debit fees due to incorrect entry will be passed on to the customer. Confirm your changes with “Save”.
After saving your entry, please wait until the new payment method is correctly displayed in the interface. Please enter your data only once, even if you do not immediately see a change in your client account. Synchronization of your data can technically take up to half an hour. Only when the new payment method is correctly displayed in the interface should you create new hosting.fr products.
Please note that the new payment method will only apply to future invoices. Invoices already issued or other amounts due such as reminder fees cannot be debited from the new bank account. Therefore, change your payment method well in advance to avoid, for example, direct debit fees from your bank and other resulting fees.
When to Change your Payment method
Changing your payment method works best when you do it early, with enough time before the next billing event. Even after you click Save, the updated payment method may not be applied instantly due to synchronization and processing steps. If you change payment details shortly before a renewal or an invoice run, the system may still attempt to collect using the previous method, which can result in failed payments or avoidable fees.
Recommended timing:
Update your payment method as soon as you know it needs to change (e.g., before closing a bank account or replacing a credit card).
If you have upcoming renewals, make the change well in advance so the next invoice is created and collected using the new method.
After saving, allow the system’s synchronization window to complete before placing new orders or relying on the new method for time-critical renewals.
This proactive approach reduces the risk of failed collections and ensures recurring services continue without interruption.
SEPA mandate clarity
A SEPA direct debit mandate is the authorization that allows invoices to be collected from a bank account via SEPA direct debit. In practice, it links your customer account to a specific bank account and confirms that hosting.de is permitted to initiate collections under the SEPA scheme.
If you previously used SEPA direct debit, the portal may offer an existing mandate or bank account entry that you can reuse. If you are switching to a different bank account, you may need to add new bank details and create a new mandate depending on how your account is configured. In some cases, additional fields (such as date of birth) may be requested to complete or verify the setup.
Best practice is to:
Carefully enter IBAN details to avoid bank rejections.
Use an existing stored bank connection only if it matches the account you intend to use.
Treat SEPA setup as a billing authorization step, not just a form field update—accuracy directly affects payment success.
Impact on subscriptions and recurring services
A payment method update primarily affects future invoicing and future collections. It does not automatically change the payment status of issued invoices, and it does not “repair” unpaid balances retroactively. This is important for recurring services such as domains, web hosting, or server subscriptions, where continuity depends on successful settlement at the right time.
After switching the payment method:
Monitor the subsequent invoice to confirm it uses the new payment method.
Check whether there are any open invoices and settle them separately, since they may not be collected again automatically.
If you changed payment data due to an imminent renewal, ensure the change is completed and visible in the portal early enough to prevent interruptions.
If you manage multiple products under one account, this section helps users understand that the payment method is an account-level setting that supports ongoing renewals—but it does not replace paying existing outstanding invoices.
What to do if a direct debit fails
Incorrect bank details, insufficient funds, or a bank-side rejection usually cause a direct debit to fail. When this happens, it can result in additional charges (for example, return debit fees) and may trigger reminders or delayed settlement. The fastest way to stabilize the account is to treat the failure as both a billing issue and a data verification task.
Recommended actions:
First, check for open invoices and pay them using an available payment option to prevent further escalation.
Review your bank details and correct any mistakes (especially IBAN). Even a small typo can trigger repeated failures.
If the bank account cannot be used reliably (e.g., the account is closed, there are restrictions, or there are repeated rejections), switch to PayPal/credit card as a temporary or permanent alternative.
After updating the payment method, verify that the portal shows the new method correctly before relying on it for the next renewal.
This process reduces the risk of downtime and avoids repeated failed collections and additional fees.