Abuse/Complaint

If you wish to file a complaint or report abuse to us, the process will proceed as outlined below:

1. File a complaint or report abuse

Please provide your name, address, phone number, email, and a description of the issue, including the domain name(s), to the contact person listed below.

Contact

• Email: abuse-complaint@hosting.de
• Mail: C/O: Complaints or Abuse Department

2. Processing of reports

Our goal is to resolve every complaint or abuse report within five business days. If a longer period is required to resolve an issue, our support agent will inform you of the expected timeframe.

3. Reopening a complaint

To reopen a resolved complaint or abuse report, simply reply with additional information or details that will allow further investigation of the issue.

TCO Regulation Information

As a point of contact according to Regulation (EU) 2021/784 of the European Parliament and Council, please use abuse-tco@hosting.de. Contact is possible in German and English.